Continuous Listening for Hybrid Working and RTO
RJ Milnor
Global Head of People Analytics,
Chief Data Officer for People
Uber Technologies
David Green
Managing Partner & Executive Director
Insight222
Strategy
Presentation
Universal
Thu 28 April
17:15 BST
While many employees are returning to the office, many more remain as hybrid or remote workers. This diverse model presents a challenge for gauging employee sentiment, whether through active surveys or passive monitoring. How do you create a system that is robust, scalable, and consistent in reaching all corners of a global workforce? David Green chats with Uber’s RJ Milnor in this fascinating and revealing discussion, which will dig deeper into the future of People Analytics in a transformed operating model.
This session will explore:
- Uber’s journey with continuous listening
- How it informed their approach to Hybrid and Return to Office
- Reflections on what it means for the future of the People Analytics field.
Learning outcomes:
- How to rebuild the lines of communication with your hybrid workforce
- How to bring continuous listening into executive-level discussions around RTO
- What must be factored into your People Analytics strategy to stay relevant in 2022.
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RJ is the Global Head of People Analytics and Chief Data Officer for People at Uber. He and his team accelerate business impact by providing the data-driven insights, research and products that ignite opportunity, improve productivity and increase wellbeing. RJ’s responsibilities include people analytics and research for Uber’s global businesses and People functions, people data infrastructure, and people data privacy & security policies. RJ brings 20 years of global experience improving organisational performance through data-driven talent strategies. Prior to joining Uber, RJ led the people analytics teams at McKesson and Chevron. He has also held leadership positions at Equifax, Citrix Systems, and CEB (now Gartner). He started his career as an investment banker at Citigroup. RJ earned his BA in International Relations from Rhodes College, and MA degrees in International Relations and International Economics from The Johns Hopkins School for Advanced International Studies. RJ received the Bersin by Deloitte What Works Award for Transforming HR, the Human Resource Executive Top HR Product of the Year, and his work has appeared in numerous books, articles and journals. He lives in the San Francisco bay area with his wife and two children.
David is a globally recognised and respected influencer, speaker and writer on People Analytics, data-driven HR and the future of work. He has chaired People Analytics World and People Analytics Forum for the last five years. David has also spoken at and/or chaired conferences in 25+ cities around the globe over the last 18 months including Sydney, London, Paris, Singapore, New York, San Francisco, Moscow, Helsinki, Amsterdam and Berlin.
Additionally, David also works closely with People Analytics and senior HR leaders throughout the world. In combination, this imbues David with a unique perspective and insight into what’s working, what’s not, and what’s forthcoming in the field of People Analytics.
David has received a number of industry accolades, including winning Best Writer at the HR Tech Writers’ Awards, being included as one of 10 ‘Power Profiles’ for HR by LinkedIn and is regularly included in influencer lists on People Analytics, HR and the future of work.
David has accumulated close to 20 years experience in the human resources and talent management space, including most recently for IBM. He has developed deep knowledge in People Analytics and talent acquisition, having undertaken a breadth of roles covering sales, consulting and solutions design.
