Terms and Conditions

Submission of a registration is regarded as a firm booking (subject to availability) and acceptance of these terms and conditions.


Please note that payment of all fees must be made in full and in cleared funds within 30 days of the submission of your registration. If you submit your registration less than 30 days prior to the first day of an event, then payment of all fees must be made in full and in cleared funds prior to attending the event. Tucana Global SL (the “Company”) reserves the right to cancel any registration without warning at any time prior to the start of the event if all fees due have not been paid by the relevant time. In the event that the Company does not exercise its rights of cancellation prior to the event, delegates whose fees have not been paid by the start of the event shall be required to pay on-site.

In the event of cancellation by the customer, the cancellation charges set out in the Cancellation Policy below shall apply.

Payment can be made using one of the following methods:
• Bank transfer – please include your invoice number as a reference when making payment.
• Credit or debit card – by making payment online via the Company’s online merchant service provider.
• Cash – in special circumstances and with the prior written agreement of the Company, by cash on arrival.

Substitutions may be made at any time without cost. If you wish to substitute a delegate, please contact the Registrations Department at the earliest opportunity.


Value Added Tax (VAT) will be added to all invoices for admission to events, where local regulations stipulate that such sales are taxable under B2C rules, including the UK, Switzerland and Denmark. In other jurisdictions, the B2B reverse charge rule will apply for VAT-registered customers. For other customers, and for sponsors and exhibitors, the B2B rules will apply. Where VAT is applicable, it is shown and calculated at the then current standard rate. If the rate is altered as a result of government legislation charges may be adjusted accordingly. A tax invoice/receipt will be issued with all registrations. Tucana Global SLU is registered in Spain, VAT no. ESB66329566, and VAT-registered in the UK no. GB306910520, and in Denmark no. DK13044120.

Cancellation Policy

In the event of cancellation by the customer, due to commitments that must be made to suppliers, the following cancellation charges shall apply (unless otherwise indicated on the event website):
• If the written cancellation is received by the Company at least 30 days prior to the first day of the event, a full refund will be issued;
• If the written cancellation is received by the Company between 7 and 30 days prior to the first day of the event, a full refund minus a 20% administrative charge will be issued;
• If the written cancellation is received by the Company less than 7 days prior the first day of the event, no refund will be issued, but a credit for the amount paid will be applied to a future booking, minus a 20% administrative charge.

If you do not notify us that you will not be attending, you will be assumed to have attended and no credit can be issued.

In all cases above, when payment has been made by credit or debit card, the card processing fees charged by the e-commerce gateway provider, which are absorbed by the Company and cannnot be recovered from that provider, will be deducted from the amount refunded.

Event Cancellation

The Company reserves the right to cancel any event at any time and at its sole discretion. In the event of such a cancellation, the Company will refund any registration fees paid via the original method of payment, and this refund shall be the full extent of the Company’s liability to the delegate arising out of such cancellation.

In the event of cancellation, the Company will use reasonable endeavours to alert those who have booked to attend an event or purchased tickets, and details of any cancellation will be posted on the appropriate event website and social media channels. Delegates are responsible for checking this information prior to the event.

Programme Changes

The Company reserves the right to make alterations to the programme, date and/or venue at any time without prior notice.


Delegates are required to comply with the rules and regulations governing the applicable venue and/or accommodation. The delegates shall insure and keep insured any property they bring onto the venue and/or the accommodation, and any such property is brought onto or left, at the venue and/or the accommodation
at their own risk.

Subject to the other provisions of this section (Liability), the Company shall only be liable to delegates for proven direct losses suffered due to the negligent acts or omissions of the Company and the Company’s liability for these proven direct losses is limited in total to the amount paid by the delegate to the Company for the relevant event. The Company expressly excludes any liability for any property damage or loss incurred at any time during the event. The Company shall not be liable (whether such liability arises due to negligence, breach of contract, misrepresentation, or otherwise) for any direct losses or damages not stated above or for any indirect or consequential losses or damages howsoever arising. This shall include, but not be limited to, (and whether direct, indirect or consequential) loss of use or any profit, business, or data or any loss of use or damage suffered by any delegate as a result of an action brought by a third party, even if such loss was reasonably foreseeable or the Company had been advised of the possibility of the delegate incurring the same.

Nothing in these terms and conditions is intended to limit or exclude any liability which the Company is not able to limit or exclude by law including, but not limited to, liability for any fraudulent misrepresentation and/or for any death or personal injury caused by its negligence.

The delegates shall indemnify the Company, and keep the Company indemnified, for any costs, losses, or damages that the Company pays to the venue, accommodation or any other supplier connected to the event following (i) any breach by the any of the delegates of the relevant rules and regulations relating to the venue or accommodation; (ii) any damage done to that venue or accommodation or any equipment thereon by any of the delegates, including, but not limited to, any equipment provided for the event; and (iii) any injury suffered by any person, animal or item caused by or in consequence of any act or omission of any of the delegates.

Delegates must put in place appropriate insurance to cover any costs, liabilities or other losses that they may suffer or incur arising out of these terms and conditions (including the indemnity above), any cancellation of any event for any reason or arising out of their inability to attend the event for any reason (including any reason beyond their control). Delegates acknowledge that the Company shall not be liable for any costs or losses arising due to such cancellation or inability to attend, save to the extent expressly set out in these terms and conditions, and therefore it is their responsibility to ensure they have appropriate insurance.

Non Discrimination Policy

The Company will use its reasonable endeavours to comply with all UK and European laws applicable in relation to discrimination on any grounds.
Accordingly, the Company is committed to providing equality of opportunity and fair treatment for all. The Company will not intentionally discriminate on the basis of gender, age, marital status, sexual orientation, ethnic origin, religion, culture or disability in dealing with the delegates.

Data Protection

The information given to the Company by the delegates will be recorded in the Company’s databases and will be used for administration and promotional purposes. The Company may also share this information with event sponsors, and with service providers, such as event venues and hotels, for the purposes of fulfilling your booking. These providers and sponsors may not be located in the European Economic Area, and you expressly agree to the transfer of your information to these persons. If you do not wish to receive further correspondence from the Company that does not relate to the event, or if you do not want your details to be shared with any other party, then please email privacy@tucana-global.com.

The Company is not responsible for the acts or omissions of any third party to whom it is entitled to pass delegates’ information under this section.

In addition, you acknowledge that the Company and/or its representatives and/or any delegate and/or attendee at the event may take photographs and/or video footage of all or part of it. The Company may then include any of these photographs and/or video footage on any of its websites and/or other promotional materials, at its discretion; unless it receives an explicit written request from you confirming that you do not want the Company to use any images identifying you.. You are also referred to our privacy policy on the Tucana website which forms part of these terms and conditions.

Governing Law

These terms and conditions are governed by English Law and the Courts of England and Wales shall have exclusive jurisdiction to determine any disputes which may arise under them.

Tucana Global SL
C/Velázquez 27 1º Ext. Izda.
28001 Madrid
Tel. +34 986 906 769

Incorporated in Spain, July 2014, no. B66329566