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International management consultant, 20+ years People Analytics experience
Richard Phelps has been a pioneer in developing new People Analytics over the last 20 years.
Richard co-founded Saratoga Europe Analytics in the mid-1990’s which was subsequently sold to PwC in 2003. During this period, the focus was on helping the HR profession and people managers learn and develop new measurement practices, systems, scorecard development, evidence based interpretation and predictive techniques. Working with colleagues and clients, he developed global standards for measuring people in areas such as organisation effectiveness, pay and productivity, people risk, talent attraction, retention and development, leadership, innovation, diversity, engagement and the HR function.
In collaboration with Dow, Richard established a Fortune 500 Analytics Forum in which organisations developed measurement standards, HR metrics, measurement and data interpretation techniques and benchmarked performance. This Forum’s work was subsequently adopted and used by most Fortune 500 organisations, global professional services firms and professional associations, and led to the largest global database of HR metrics in existence in 2005.
In 2003, he was selected for the UK government’s Accounting for People Task force.
Richard was the lead PwC Partner responsible for integrating Saratoga across the PwC global network. He subsequently lead the PwC UK and global HR management consulting businesses until 2013 and, working with Partners and colleagues, introduced an evidence-based analytics approach into the practice, which helped rapid growth of the client base. Over the last 15 years, he has worked primarily with Fortune 500 global companies and conducted many consultancy projects using people analytics to help facilitate change, transformation and improve organisation performance. He has written for the Harvard Business Review, regularly speaks at conferences, comments in the international media and advises on research projects.
In 2016, he co-founded The Human Times, a new source of daily, actionable business intelligence for Human Resource Professionals and people managers everywhere. In an age of information overload, the goal of The Human Times is to raise the level of knowledge of whole teams and organisations in terms of business awareness, responsiveness to new thinking and approaches to workforce and people management. Currently there are three daily editions – one for The Americas; one for Europe, Middle East and Africa; and one for Asia Pacific. Twitter: @humantimesnews