Rebecca Thielen

Rebecca Thielen

Rebecca Thielen

Director of Global Workforce Data Insights, Microsoft

microsoft people analytics

Case Study: Managers Matter - How Changes in Management Culture Start from Within

Microsoft Shares New Research and Best Practices on Managers

After Microsoft analysed which behaviours lead to desired outcomes, learn how you can measure and encourage these behaviours, and provide a personal portal that employees can use to guide themselves to success.

The Context

Within global Fortune 100 organisations, executives heavily rely on the rich analytics to inform business decisions about the products they create, the markets they serve, and how operations are run.

But what about measuring managers, one of an organisation’s most vital assets?

A Gallup study found that at least 70% of the variance in employee engagement scores is driven by manager behaviours. While executives can quantify discrete business outcomes like revenue generated, the manager actions that drives these results is often unclear, unmeasured and unseen.

The Project

Microsoft has identified the tacit connection between workplace behaviours and perception of managers within the organisation.

What You Will Learn

Specific behaviour changes that can make managers more effective, based on insights from within Microsoft as well as best practices based on research conducted by Microsoft for Fortune 100 companies.

Analytics Sophistication: Medium

Day: 1

Track: Future

Becky Thielen leads Microsoft’s Global Workforce Data Insights organisation with the charter of enabling data driven HR decisions to be made across the company.

Her team partners directly with senior business and HR leaders to understand and advise on all aspects of the employee life cycle within Microsoft and across the industry.

Throughout her 17+ year career, Becky has led multiple talented teams within various HR areas including: data analysis and insights, reporting, strategy, process improvement, technology implementations/integration, and programme management.

Becky’s passion for people analytics grew in the ten years she’s been at Microsoft and in her prior roles at T-Mobile and KPMG Consulting. Becky lives in Seattle, Washington with her husband and three daughters.

She is originally from Kentucky and loves going back to her home state as often as possible. When she is not helping drive Microsoft’s data driven culture, Becky is supporting local foster care organisations, or out enjoying daily adventures with her family and friends in the beautiful Pacific Northwest.

Company: Microsoft

Industry: Technology

Employees: 118,000


Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet lineup. As of 2016, it was the world's largest software maker by revenue, and one of the world's most valuable companies.


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