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Advisor, Alderbrooke Group
Co-presenter: Hani Nabeel
Find out how a behavioural approach that looks at people and the place is helping organisations target their interventions to manage business risks from financial fraud to ineffective performance management processes and employee inclusion.
The regulator says they are going to tell me if my culture is broken. So, what do I do now?
Consider the following to get a sense of the risks of failing to manage financial misconduct: 2.4x growth in customer complaints received by financial firms since 2014; £22.2bn paid by banks to customers in compensation since 2011; €200bn paid in fines and remediation by US and European banks over a five year period.
And now the regulator has added broken cultures to the factors they will assess when regulating banks and other financial companies. So, people data have entered the risk and compliance arena. The challenge facing the finance sector is that the regulator will tell them when their culture is broken but not what their culture should look like or how to evaluate whether their culture is fit for purpose.
Specifically, we will describe how a behavioural lens has been applied to financial crime, how that insight has been used to develop targeted interventions and how all of this can be factored into organisational transformation to tie risk management into people programmes.
Overall, this session is about how people data with the right lens is now becoming a cornerstone for managing business risks and that was recognised by being awarded the 2017 People’s Prize by Wharton Business School for innovation in analytics.
What You Will Learn
Analytics Sophistication: All
Eugene Burke is a psychologist by training and previously held leadership positions with SHL and CEB including Chief Science and Analytics Officer. In 2015, he established his own consultancy, eugeneburkeconsulting, to provide support to organisations in developing and improving talent management processes, and is an advisor to the CIPD on analytics as well as an advisor to several start-ups in the HR technology space. He is a senior advisor to the Alderbrooke Group.
Eugene has published in Harvard Business Review, Talent Management, T+D Magazine as well as the main press such as The Times, Financial Times, Forbes and the Wall Street Journal.
Company: Alderbrooke Group
Industry: Business Consulting
Alderbrooke was founded with the mission of helping organisations achieve their objectives by solving for their people challenges. Alderbrooke delivers on this mission through a combination of executive search, executive team development and people analytics.