The Why of Workforce Experience: From HR Measurements to Making an Impact
Stela Lupushor
Founder and Chief Executive Re-framer
Reframe.Work
Anna Tavis
Professor, Academic Director
New York University
Research
Presentation
Universal
Thu 28 April
18:15 BST
Initiatives to improve the workforce experience can be complex and expensive. These involve collaboration across multiple functions (HR, IT, space planning, communications), changes to processes, systems and culture, and of course – big investments. “This is just too hard” can be a valid rationalisation for doing nothing. What if data and insights could be the superpower that helps prioritise the investments with the biggest impact?
Human-centric practices are underpinning the next wave of organisational transformation. There are many macro-shifts that are influencing the workplace: demographic changes, digitisation of work environment, a massive amount of data, the use of sophisticated analytics techniques to make workplace related decisions, and disruption of the value chains as a result of changing consumer and workforce preferences.
These are all driving companies to build differentiated workplace infrastructure, reshape norms, adopt new technologies and reach new markets. Workplace leaders need new mental models and frameworks to guide the building of a workplace that creates market value by making work more human.
This session will explore:
- The four critical factors that have driven the dramatic changes in our workplaces today
- Why expanding the term “employees” to “workforce” is so important
- How the 4 Ws Framework can help create a more human-centric workplace
- Why hybrid workplaces are inherently more human!
Learning outcomes:
- Consider the implications of the shifts impacting the work environment in your talent strategies
- Form new mental models to think about workplace experience transformations
- Use data to drive decisions that impact the workforce experience, the efficiency of HR programmes, and business outcomes.
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“If the great reassessment taught us anything, it is the willingness to listen and to meet people where they are… Anna Tavis and Stela Lupushor show how empathy can be a force multiplier in our organisations that, when done in an authentic way, can build a winning culture that our people and stakeholders will trust and value.”– Michael Fraccaro, Chief People Officer, Mastercard
Is your organization strategically prepared for the digital and distributed workplace?
Technology, data analytics and artificial intelligence already impact how people work and engage with organizations. A dispersed workforce, greater transparency, social change, generational shift and value chain disruptions are driving new behaviors and expectations from the workplace. Together, these trends are shaping a new era of distributed and digitally enabled network of workers where the work comes to workers instead of the workers going to work.
In Humans at Work, employee and workplace experience experts Anna Tavis and Stela Lupushor advocate for the adoption of human-centric practices as a critical and necessary part of adapting work and workplaces to the future of work. Outlining the four factors (digitization of work, distributed workplaces, organizational redesign and changing workforce) driving the dramatic changes in the workplace, each chapter provides examples of how innovative companies are building workplace infrastructure and reshaping norms, serving new markets and adopting new technologies.
Filled with examples from both start-ups and established companies, Humans at Work is the workplace leader’s guide to building a workplace that creates market value by making work more human.
#1 new release in Human Resources
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I am on a mission to humanize the workplace. I work with the Conference Board’s Fortune 500 corporations-members on rethinking their workplace strategies; lead Reframe.Work Inc. and consult on how to create inclusive workplaces through the use of technology, human-centered design, people analytics, and future-thinking; and founded amazing.community, a nonprofit expanding the work horizon for women 45+. Previously I transformed the workplace at the intersection of technology, analytics, and HR at Fidelity Investments, TIAA, IBM, Price Waterhouse, and PwC Consulting and their clients.
Dr. Anna Tavis is Clinical Professor and Academic Director of Human Capital Management Department at New York University School of Professional Studies, Senior Fellow with the Conference Board, and the Academic in Residence with Executive Networks and with ReFrame Work Consulting. Dr. Tavis has been named to Thinkers50 Radar for 2020. Dr. Tavis’s book co-authored with Stela Lupushor: Humans at Work. The Art and Practice of Creating a Remote Workplace is released in March 2022. Dr. Tavis published two volumes of edited essays Point/Counterpoint: The New Perspectives on People and Strategy (SHRM 2013 and 2017) that are approved for HR professional certification credit. Dr. Tavis publishes regularly in the business media and has been quoted by the Washington Post, Bloomberg, The Human Resources Executive, Training Magazine. Dr. Tavis’ HBR articles with Peter Cappelli HR Goes Agile ( 2018) and The Performance Management Revolution (2016) were reprinted in HBR’s Must Reads ( 2016 & 2018) Definitive Management Ideas of the Year (2016 and 2018) and in Agile: The Insights You Need from Harvard Business Review (2020) Prior to joining NYU faculty, Dr. Tavis navigated a diverse global career in academia, business and consulting. In business, Dr. Tavis was the Head of Motorola’s EMEA OD function based in London, Nokia’s Global Head of Talent Management based in Helsinki, Chief Learning Officer with United Technologies Corp based in Hartford, CT and Global Head of Talent and Organizational Development with AIG Investments based in NYC. In Academia, Dr. Tavis was on the faculty at Williams College, Fairfield University and Columbia University. Dr. Tavis received her PhD in Comparative Literature from Princeton University and Executive MBA in International Business from the University of South Carolina.
Dr. Tavis has been named to Thinkers50 Radar for 2020. Dr. Tavis is an Associate Editor of Workforce Solutions Review and a former Executive Editor of People+Strategy Journal. Senior Fellow with the Conference Board, and the Academic in Residence with Executive Networks and with ReFrame Work Consulting.
