Activating the Power of Your Employees Through Continuous Understanding and Response
Technology
Presentation
Universal
30 minutes
Melissa Arronte, Ph.D
Employee Experience Solutions Principal
Medallia
How do you focus on a continuous response model and create a robust understanding of the employee perspective?
Medallia’s Employee Experience Solutions Principal, Melissa Arronte, PhD. unpacks this for us at People Analytics World on 20 April
Technology
Activating the Power of Your Employees Through Continuous Understanding and Response
Elevating your Employee Experience program by continuous listening
Key takeaways:
What is the definition of continuous understanding and how does it differ from employee listening How to easily integrate a continuous understanding approach into the processes you already have in place
Real examples of how companies are using continuous understanding to surface what really matters to employees and how they are taking action to transform the employee experience.
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Melissa Arronte, Ph.D. Solution Principal, Employee Experience, Medallia. Melissa has over 15 years of experience in employee survey research and more than 20 years of experience in HR. She started her career at Towers Watson in New York. More recently, she was the Head of HR Analytics for Liberty Mutual Insurance where she conducted the employee survey for 9 years. She was the SVP, Head of HR Analytics at Citizens Bank and most recently the Head of Customer Research at Citizens. Melissa holds a B.S. from Cornell University and a Ph.D. from University of Wisconsin – Madison both in Industrial Relations.
